OPENING

Customer Support Executive

Job Reference No. : #JDMPR1193

APPLY NOW apply

Job Description

Moris Media is currently hiring for a Customer Support Executive in Dublin. This job may require you to provide exceptional customer service to our clients through various communication channels. You will be responsible for addressing customer inquiries, resolving complaints, and troubleshooting technical issues. As a Customer Support Executive, you will be the first point of contact for our customers, ensuring their satisfaction and building long-lasting relationships. You will be expected to maintain a positive and professional attitude at all times, even when dealing with challenging situations. Your ability to communicate effectively, both verbally and in writing, will be crucial in this role. You will also need to be a team player, collaborating with other departments to ensure a seamless customer experience.

apply

Primary Roles and Responsibilities:

  1. Deliver exceptional customer service through phone, email, chat, and social media.
  2. Respond promptly to customer inquiries and resolve issues efficiently.
  3. Troubleshoot technical problems and provide effective solutions.
  4. Maintain a positive and professional demeanor in all interactions.
  5. Build rapport with customers and foster long-lasting relationships.
  6. Escalate complex issues to relevant departments or team members.
  7. Document customer interactions accurately and thoroughly.
  8. Keep up-to-date with product knowledge and company policies.
  9. Participate in team meetings and share feedback for improvement.
  10. Contribute to a positive and collaborative work environment.
  11. Analyze customer feedback to identify trends and areas for improvement.
  12. Proactively address customer concerns to prevent escalation.
  13. Upsell and cross-sell products or services when appropriate.
  14. Adhere to company policies and procedures regarding customer service.
  15. Meet or exceed individual and team performance goals.
apply

Primary Skills & Experience Required:

  • Experience: 1-2 years of experience in customer service or a related field.
  • Communication: Excellent verbal and written communication skills.
  • Problem-solving: ability to analyze and resolve customer issues effectively.
  • Technical skills: Proficiency in using computers, CRM software, and online communication tools.
  • Personality:
    • Curious and eager to learn new things.
    • Adaptable to changing situations and customer needs.
    • Objective and able to see things from multiple perspectives.
    • Good listener and observer, able to understand customer concerns.
    • Collaborative and able to work effectively with team members.
    • Diplomatic and able to handle difficult conversations with tact.
    • Decisive and able to make sound judgments quickly.
    • Competitive and motivated to achieve individual and team goals.
    • Honest and opinionated, willing to share feedback and suggestions.
  • Travel: Willingness and ability to travel as needed for work.
     
 
 
 
apply

Qualifications Required:

  • Education: Minimum of a high school diploma or equivalent. Bachelor's degree preferred.
  • Travel: Willingness and ability to travel as needed.
  • Technical Specifications:
    • High-performance laptop or desktop computer
    • High-speed broadband internet connection
    • Dedicated workspace (physical or virtual)

Salary:

We offer a competitive salary and benefits package. Salary will be discussed based on your experience, skills, and qualifications during the interview process.

To Apply:

If you are interested in this position and meet the qualifications listed above, please click the button below to apply.

 
 
 
 
  • industry

    INDUSTRY

    Software Development
  • persnality

    PERSONALITY TYPE

    Curiosity , Adaptable, Objective & Perspective, Good Listener & Observer, Collaborative &, Diplomatic, Decisive, Competitive, Honest & Opinionated
  • department

    DEPARTMENT

    Customer Support Department
  • job

    JOB TYPE

    Full Time
  • experience

    EXPERIENCE

    1-2
  • location

    LOCATION

    Mumbai,  Delhi,  Bangalore,  Kolkata,  Chennai,  Ahmadabad,  Hyderabad,  Pune,  Surat,  Kanpur,  Jaipur,  Lucknow,  Nagpur,  Raigarh Fort,  Indore,  Patna,  Bhopal,  Ludhiana,  Agra,  Vadodara,  Gorakhpur,  Kalyan,  Thane,  Meerut,  Faridabad,  Ghaziabad,  Dombivli,  Rajkot,  Benares,  Amritsar,  Allahabad,  Vishakhapatnam,  Teni,  Jabalpur,  Haora,  Aurangabad,  Shivaji Nagar,  Solapur,  Srinagar,  Coimbatore,  Jodhpur,  Chandigarh,  Madurai,  Guwahati,  Gwalior,  Vijayawada,  Mysore,  Ranchi,  Hubli,  Jalandhar,  Thiruvananthapuram,  Salem,  Tiruchchirappalli,  Kota,  Bhubaneshwar,  Aligarh,  Bareilly,  Moradabad ,  Bhiwandi,  Raipur,  Gorakhpur,  Bhilai,  Jamshedpur,  Borivli,  Cochin,  Amravati,  Sangli,  Cuttack,  Bikaner,  Warangal,  Bhavnagar,  Guntur,  Dehra Dun,  Durgapur,  Ajmer,  Ulhasnagar,  Kolhapur,  Shiliguri,  Asansol,  Jamnagar,  Saharanpur,  Gulbarga,  Bhatpara,  Jammu,  Ujjain,  Nangi,  Calicut,  Tirunelveli,  Malegaon,  Jalgaon,  Akola,  Belgaum,  Gaya,  Udaipur,  Korba,  Bokaro,  Mangalore,  Jhansi,  Noida,  Gurgaon (Working remotely)

  • salary

    SALARY

    ₹ 20,000 - ₹ 40,000

  • posted

    DATE POSTED

    8 months ago
  • expiration

    EXPIRATION

    April 20, 2024

Similar Positions

  • Sales Team Leader
    Full Time
    Experience
    3-7 years experience
    Location
    Dublin, United States, Remote Working
    APPLY NOW
  • PR & Business Executive
    Full Time
    Experience
    1-3 years experience
    Location
    Dublin, United States, Remote Working
    APPLY NOW
  • Data Analytics Internship
    Full Time
    Experience
    0- 6 Months
    Location
    Dublin, United States, Remote Working
    APPLY NOW
  • Software Engineer Internship
    Full Time
    Experience
    0- 6 months
    Location
    Dublin, United States, Remote Working
    APPLY NOW
  • Client Relationship Executive
    Full Time
    Experience
    1-2
    Location
    Dublin, United States, Remote Working
    APPLY NOW
  • Data Analyst
    Full Time
    Experience
    2-3
    Location
    Dublin, United States, Remote Working
    APPLY NOW
APPLY NOW apply