Moris Media is currently hiring for Customer Care Executive in Dublin for moCal. This role is pivotal in ensuring that our customers receive exceptional support and service for the moCal brand. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and providing detailed information about our products and services. In this position, you will interact with customers through various communication channels, including phone, email, and live chat. Your goal will be to deliver prompt, accurate, and empathetic assistance, ensuring that each customer interaction is handled with professionalism and care. You will need to have a deep understanding of moCal's offerings to effectively guide customers and resolve any issues they may encounter. Your role will also involve documenting customer interactions and maintaining detailed records of issues and resolutions. Collaborating with other teams to address complex or escalated issues will be a key part of your responsibilities. You will play a crucial role in identifying patterns in customer feedback, which will help in improving our services and addressing recurring concerns. As a Customer Care Executive for moCal, you will need to be adaptable, patient, and proactive in addressing customer needs. Your commitment to delivering a positive customer experience will directly impact our brand's reputation and customer satisfaction levels. This role requires a strong focus on providing high-quality service and continuously seeking ways to enhance the customer experience.
Software Development
Extroverted/ Observant/Analytical
Customer Support Department
Full Time
1-3 years experience
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$ Negotiable Salary - $ Depend On Experience
5 months ago
August 04, 2024